50 Isn’t Fatal
Leanne is turning over a new leaf in her speaking business. Her newest speech, “50 Isn’t Fatal” is a humorous but insightful look at the opportunities available to the Boomer Generation now that the workplace has boomeranged back into the realization that experience is key. This speech would be perfect as a opening or closing key note at professional conferences.
From Status Quo to Go!
We’ve all got great ideas, but not all of us know how to turn them into reality. In this speech Leanne walks the talk and shows that change and creativity are positive forces that need to be embrace. This speech can be for large company functions, small business forums, or individuals looking to motivate themselves. This speech can be delivered in a straight-forward one hour session or expanded to incorporate a full day of training.
How to Trust Your Customers
It’s not that difficult, people! Customer service is about people! It’s not about how your computer programmer has decided it should be or the metrics that define the call. This is Leanne’s signature speech where she lays down hard truths about what it takes to truly improve your customer service. Leanne talks about how to overcome the burnout, how to combat the feeling that the representative always knows what the customer is going to say before they say it, and challenge the mentality that the customer is trying to rip off the organization. So let’s let go of the arbitrary and get back to the people, people! This speech can be delivered in a straight-forward one hour session or expanded to incorporate a full day of training.